Privacy policy
Last updated: July 13, 2026
1. General Information
This Privacy Policy explains how Ranch Visoka collects, uses, stores, and protects your personal data when you visit our website or use our accommodation services.
We respect your privacy and process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable laws of the Republic of Croatia.
Data Controller:
Juraj Bošković (Ranch Visoka)
Put Ružmarina 130, 21425, Selca
Croatia
Contact e-mail:
2. Personal Data We Collect
When you contact us, make an accommodation inquiry, or make a reservation, we may collect the following personal data:
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First and last name
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E-mail address
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Telephone number
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Home address, when required
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Information related to your reservation, including arrival and departure dates and the number of guests
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Communication history between you and Ranch Visoka
For mandatory tourist registration purposes, we may collect identification information required by Croatian law, including:
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Date of birth
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Nationality
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Type and number of the identification document
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Other information required for registration in the Croatian eVisitor system
3. How We Use Your Personal Data
We use your personal data for the following purposes:
Accommodation reservations
To process booking requests, confirm reservations, communicate directly with guests regarding their inquiries and stays, and provide accommodation services.
Communication
To respond to inquiries and provide important information related to your stay.
Legal obligations
To comply with Croatian legal requirements, including mandatory guest registration through the eVisitor system.
Improving our services
To improve our website, guest experience, and quality of our accommodation services.
4. Legal Basis for Processing Personal Data
We process your personal data based on the following legal grounds:
Performance of a contract
Processing is necessary to manage your reservation and provide accommodation services.
Legal obligation
Processing is required to comply with applicable Croatian laws, including tourist registration requirements.
Legitimate interest
Processing may be necessary to respond to inquiries, protect our property, and improve our services.
Consent
Where required, we process personal data based on your consent.
5. Data Retention
We keep your personal data only for as long as necessary for the purposes described in this Privacy Policy.
Reservation information and guest registration information may be stored for the period required by Croatian tourism, tax, and legal regulations.
After the required retention period expires, personal data will be securely deleted or anonymised.
6. Sharing of Personal Data
We do not sell, rent, or trade your personal data.
Your personal data may only be shared with:
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Croatian authorities, when required by law, including tourist registration through the eVisitor system
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Service providers who help us operate our website or provide necessary technical services
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Payment providers or banking institutions, when required to process payments
All third parties are required to process personal data in accordance with applicable data protection regulations.
7. Cookies
Our website uses cookies to ensure proper website functionality, improve your browsing experience, and help us understand how our website is used.
Cookies are small text files stored on your device by your web browser.
We use:
Necessary Cookies
These cookies are required for the basic operation of the website and cannot be disabled.
Analytics Cookies
With your consent, we use analytics cookies, including Google Analytics, to collect information about how visitors use our website.
Google Analytics may collect information such as your IP address, browser type, device information, pages visited, and interactions with our website. The information collected is processed according to Google's Privacy Policy.
You can manage or withdraw your cookie consent at any time through the cookie settings available on our website. You can also control or delete cookies through your browser settings.
8. Website Contact Form
If you contact us through our website contact form, the information you provide will only be used to respond to your inquiry and communicate regarding accommodation services.
We do not use your personal data for marketing purposes unless you have provided explicit consent.
9. Your Rights Under GDPR
Under GDPR, you have the right to:
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Request access to your personal data
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Request correction of inaccurate personal data
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Request deletion of your personal data where legally possible
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Object to certain processing activities
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Request restriction of processing
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Request the transfer of your personal data where applicable
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Withdraw your consent where processing is based on consent
To exercise your rights, please contact us using the contact details provided in this Privacy Policy.
We may request verification of your identity before processing your request.
10. Children's Privacy
We may process personal data relating to children only when necessary for providing accommodation services and fulfilling legal obligations, including mandatory tourist registration.
Parents or legal guardians are responsible for providing accurate information regarding children included in the reservation.
11. Security of Personal Data
We take appropriate technical and organisational measures to protect your personal data against accidental loss, misuse, unauthorised access, alteration, or disclosure.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
12. Links to Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any external websites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices.
Any updates will be published on this page with a revised "Last updated" date.
14. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us:
Ranch Visoka
Juraj Bošković
Put Ružmarina 130, 21425, Selca
Croatia
E-mail:
Website contact form:
https://www.ranchvisoka.com/contact